AI-Powered Digital Signage: Transforming Retail, Venues and Customer Experience

Manolo Almagro, Senior Director of Customer Experience & Innovation at Publicis Sapient, is a recognized expert in leveraging AI, spatial analytics, and digital transformation to reshape customer experiences across multiple sectors, including Retail, Consumer Packaged Goods (CPG), Quick Service Restaurants (QSR), Healthcare, Travel, Hospitality, and Retail Media Networks. With over 15 years of experience driving innovation, Manolo has been instrumental in helping organizations unlock the potential of digital solutions to enhance customer engagement, streamline operations, and generate new revenue streams.

David Title is a partner and Chief Engagement Officer at Bravo Media, an experiential studio based in New York City. David and his team of designers, animators, and creative technicians develop and produce real-world, real-time experiences for brands, agencies, organizations, and the occasional absurdly wealthy individual. David believes the secret to a great experience is to embrace the magical trinity of "Come, Create, Share."

David Drain is the show director for two Questex events, Digital Signage Experience (DSE) and Sensors Converge. Prior to Questex, Drain was with Networld Media Group for over 15 years, serving most recently as the Senior Vice President of Events and the Managing Director of the Interactive Customer Experience (ICX) Association. Drain created and oversaw a range of events, including the ICX Summit, the CONNECT Mobile CX Summit, the Bank Customer Experience (BCX) Summit and the Self-Service Innovation Summit. Drain initially joined Networld as the Executive Director of the Self-Service & Kiosk Association and the following year co-founded the Digital Signage Association, an early partner of DSE.

Chris Hilliard, Chief Operating Officer at TelemetryTV, has played a key role in establishing the company as a leader in digital signage. Under his leadership, TelemetryTV has launched innovative solutions and envisions using AI to enhance customer engagement and streamline content delivery across various sectors, including banking, finance, higher education, retail, and enterprise organizations. His achievements in aligning technology with business strategy have reinforced TelemetryTV’s reputation as a top provider in the digital signage industry.