AI-Powered Digital Signage: Transforming Retail, Venues and Customer Experience

Manolo Almagro, Senior Director of Customer Experience & Innovation at Publicis Sapient, is a recognized expert in leveraging AI, spatial analytics, and digital transformation to reshape customer experiences across multiple sectors, including Retail, Consumer Packaged Goods (CPG), Quick Service Restaurants (QSR), Healthcare, Travel, Hospitality, and Retail Media Networks. With over 15 years of experience driving innovation, Manolo has been instrumental in helping organizations unlock the potential of digital solutions to enhance customer engagement, streamline operations, and generate new revenue streams.

David Title is a partner and Chief Engagement Officer at Bravo Media, an experiential studio based in New York City. David and his team of designers, animators, and creative technicians develop and produce real-world, real-time experiences for brands, agencies, organizations, and the occasional absurdly wealthy individual. David believes the secret to a great experience is to embrace the magical trinity of "Come, Create, Share."

Robert Hurst is a software engineer with more than 17 years of experience architecting and developing applications, libraries, and developer tooling. He's very passionate about solving complex problems, and pushing the web, and everything else towards a better future.

Robert's most experienced with TypeScript (and JavaScript), though he's capable in Rust, Go, Ruby, and Python. He's a full stack engineer and is right at home working with Node.JS and the browser.

Robert is big on open source and works on several open-source projects. Some of his projects have been mentioned by notable publications. KeyboardJS, a key binding library for the browser, has been mentioned positively on ‘JavaScript Weekly’, and ‘The JavaScript Show’ podcast. LucidJS, a library that provides sane event emitters, both to browser and NodeJS has also been on JavaScript Weekly and has been tweeted by Smashing magazine.

David Drain is the show director for two Questex events, Digital Signage Experience (DSE) and Sensors Converge. Prior to Questex, Drain was with Networld Media Group for over 15 years, serving most recently as the Senior Vice President of Events and the Managing Director of the Interactive Customer Experience (ICX) Association. Drain created and oversaw a range of events, including the ICX Summit, the CONNECT Mobile CX Summit, the Bank Customer Experience (BCX) Summit and the Self-Service Innovation Summit. Drain initially joined Networld as the Executive Director of the Self-Service & Kiosk Association and the following year co-founded the Digital Signage Association, an early partner of DSE.